Delivery & Returns

Delivery, Tracking, Cancellations, Returns & Refunds

DELIVERY SERVICES
Free Delivery on all orders over £40.00
Monday – Friday
Next Working Day: (where possible) all orders must be placed by midday. Monday – Thursday | Charged @ £7.95.


SEASONAL DELIVERY
We will endeavour to get your product to you as quickly as possible through the busy period. If you have any questions please email us at info@skn-rg.com.

SKN-RG ships worldwide, we offer FREE delivery in the UK on all orders over £40.00. You would expect to receive your order within 48 hours if your order was placed before 10 am. The vast majority of our deliveries within the UK are provided by our trusted courier rapid dispatch.


TRACKING YOUR ORDER
Once you’ve placed an order and your order is despatched, we’ll send you a confirmation email. If you wish to track the order please email our Customer Service Department on +44 (0) 1621 736382 who will issue you with a tracking number.


RETURNS & REFUNDS
We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our Customer Centre or website, then please call us on +44 (0)1621 736382 within 7 days of receiving your order and we will be happy to arrange a refund or exchange. The Products must be unopened and in the condition they where despatched. Products purchased in a store can only be returned in accordance to their returns and refund policy.


HOW DO I CANCEL AN ORDER
You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. Please be aware that orders are processed on the same day, as soon as payment is made. For more information, please call our Customer Centre on +44 (0)1621 736382 or email info@skn-rg.com with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been despatched. Please call our Customer Centre on +44 (0)1621 736382 or email info@skn-rg.com with your name, address and order reference number.

FAQs

WHAT HAPPENS IF I'M OUT WHEN YOU DELIVER?
Our courier will leave a card with options for redelivery. They may also try a next door neighbour to see if they will accept the parcel on your behalf. If you have not received the card or parcel within 3 days please contact our Customer Services Department who will investigate this for you. Customer Services Department Email: info@skn-rg.com


CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS
If you would like to send an order to a different address please enter this at checkout.


WHERE IS MY ORDER?
Our Customer Service Department would be delighted to help you and can issue you with a tracking number and inform you of when your order was dispatched. You can then track your order by inputting the tracking code into the courier tracking site.


MY DELIVERY HAS ARRIVED DAMAGED
Our Customer Service Department will be able to arrange a collection for your damaged goods at your earliest convenience and replacement or refund depending on the most suitable course of action, our Customer Service Department will work through this with you. Alternatively you may prefer to return the goods at your own cost, please email our Customer Services Department at info@skn-rg.com to ensure that the matter is dealt with promptly and to provide you with a Returned Goods Number.



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