Delivery & Returns

Delivery, Tracking, Cancellations, Returns & Refunds

COVID 19

Due to recent changes in Tier 4, our couriers have advised us that they are unable to guarantee pre-Christmas delivery. We are situated in Tier 2 and we welcome your orders over the festive period and hope your order will reach you or your addresses, all be it as a late Christmas present.

Please note we will be CLOSED from the 23rd December until the 4th of January but welcome your orders which will be despatched when our courier returns on the 4th January 2021. Due to a rise in demand, we will continue to use our best efforts to ensure your product reaches you as quickly as possible. 

Last courier posting dates are the 23rd December for delivery on the 24th but this is not guaranteed. Please ensure you place your orders by the 21st December.

Thank you to all our customers and outlets and we wish you a Happy Christmas and New Year.


DELIVERY SERVICES
Free Delivery on all orders over £40.00
Monday – Friday
Next Working Day: (where possible) all orders must be placed by midday. Monday – Thursday | Charged @ £7.95.

SEASONAL DELIVERY
We will endeavour to get your product to you as quickly as possible through the busy period. If you have any questions please email us at info@skn-rg.com.

SKN-RG ships worldwide, we offer FREE delivery in the UK on all orders over £40.00. You would expect to receive your order within 48 hours if your order was placed before 10 am. The vast majority of our deliveries within the UK are provided by our trusted courier rapid dispatch. Please see above COVID update for the latest changes in service.


TRACKING YOUR ORDER
Once you’ve placed an order and your order is despatched, we’ll send you a confirmation email. If you wish to track the order please email our Customer Service Department on +44 (0) 1621 736382 who will issue you with a tracking number.


RETURNS EXCHANGES & REFUNDS
We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased you have the right to return within 14 days of delivery for a refund or exchange for another product. The product must be unopened and in the original condition, they where received. Products purchased in store can only be returned in accordance with their returns and refund policy. Please contact our Customer support at support@skn-rg.com or email robscott@skn-rg.com, or call us on +44 (0)1621 736382.


HOW DO I CANCEL AN ORDER
You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. Please be aware that orders are processed on the same day, as soon as payment is made. For more information, please call our Customer Centre on +44 (0)1621 736382 or email support@skn-rg.com with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been despatched. Please call our Customer Centre on +44 (0)1621 736382 or email info@skn-rg.com with your name, address and order reference number.

FAQs

WHAT HAPPENS IF I'M OUT WHEN YOU DELIVER?
Our courier will leave a card with options for redelivery. They may also try a next door neighbour to see if they will accept the parcel on your behalf. If you have not received the card or parcel within 3 days please contact our Customer Services Department who will investigate this for you. Customer Services Department Email: info@skn-rg.com


CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS
If you would like to send an order to a different address please enter this at checkout.


WHERE IS MY ORDER?
Our Customer Service Department would be delighted to help you and can issue you with a tracking number and inform you of when your order was dispatched. You can then track your order by inputting the tracking code into the courier tracking site.


MY DELIVERY HAS ARRIVED DAMAGED
Our Customer Service Department will be able to arrange a collection for your damaged goods at your earliest convenience and replacement or refund depending on the most suitable course of action, our Customer Service Department will work through this with you. Alternatively you may prefer to return the goods at your own cost, please email our Customer Services Department at info@skn-rg.com to ensure that the matter is dealt with promptly and to provide you with a Returned Goods Number.


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